Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
- All items must be returned unworn, unwashed and in its original condition complete with tags and packaging. If the wax has being applied to the gloves, these won't be refunded.
- Send your return/exchange back to our warehouse:
ATT: Oscar Mansilla
Calle Ribadavia 18, 7F
- Once we receive your parcel we will process everything accordingly and we'll send the refund if applicable!
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUND (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or mail us at:
Address: Calle Ribadavia 18, 7ºF, 28029, Madrid, Spain
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: THROTTLESNAKE - ATT: Oscar Mansilla - Address: Calle Ribadavia 18, 7F. 28029 Madrid, SPAIN.
To return your product, you should mail your product to: Oscar Mansilla - Address: Calle Ribadavia 18, 7F. 28029 Madrid, SPAIN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CUSTOM & DUTIES
Any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid on delivery of your order. Please check the email you used to purchase your items as customs normally use this to contact you regarding these extra charges. Throttlesnake cannot predict what these charges may be and they are the full responsibility of the customer to clear for delivery.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office.